Key Takeaway
ServiceNow emphasizes integrating AI into workflows rather than treating it as a separate initiative. Damien Davis, Senior Director of Customer Excellence, highlights that successful companies start small, focus on critical use cases, and prioritize governance from the outset. He believes AI success should be measured by outcomes, shifting discussions from AI strategy to its role in core business functions. Davis notes that the key differences between humans and AI are curiosity, adaptability, and trust-building, with optimal results arising from collaboration between the two. For more insights, read the full story here.
ServiceNow’s approach to AI focuses on integrating intelligence into workflows instead of adding it later.
Damien Davis, Senior Director of the company’s Customer Excellence Group, emphasizes that businesses should stop viewing AI as a separate initiative and begin incorporating it into their core strategy.
He notes that successful companies in AI share three traits: they start small instead of pursuing a complete transformation, they concentrate on critical business use cases that provide clear value, and they prioritize governance and change management from the outset.
“AI success is evaluated in the same manner as any technology success,” Davis states. “It’s assessed based on outcomes.”
He anticipates that future conversations will evolve from “what’s our AI strategy?” to “how is AI enhancing our core business functions?” as the technology becomes integrated into every workflow.
The primary distinction between humans and AI, he contends, is found in curiosity, adaptability, and trust-building, with optimal results arising when both collaborate.
Read the full story HERE.
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