Key Takeaway
Global Credit Union, based in Alaska, is leveraging geographic isolation to drive digital innovation, utilizing AI and automation to serve its 770,000 global members. Lori Moore, Senior VP of Technology Engineering, leads this transformation with a “people-first automation” approach, focusing on enhancing member experience rather than technology for its own sake. Initially unfamiliar with the credit union sector, Moore has found her passion in finance, applying her technical skills to create positive impacts for members. She emphasizes the importance of using technology to improve lives and deliver value within the organization.
Global Credit Union demonstrates how geographic isolation can drive digital innovation. From its headquarters in Alaska, this US$12bn financial institution is leveraging AI and automation technologies to serve 770,000 members globally.
Lori Moore, Senior Vice President of Technology Engineering at Global Credit Union, spearheads this transformation with a unique approach. Instead of adopting technology for its own sake, she advocates for what she terms “people-first automation.”
She entered Global Credit Union in an enterprise architecture role, initially unfamiliar with the credit union sector. Now, she thrives in a finance environment she is passionate about, utilizing her technical skills to create value. “Here, we are employing these incredible technologies for the benefit of our members,” she states. “It’s centered on enhancing the member experience and transforming lives. I take pleasure in using my skills for good.”
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