Key Takeaway
Dragon Copilot aims to automate documentation and administrative tasks in healthcare, allowing clinicians to focus more on patient care. Utilizing ambient listening, it helps automate clinical and non-clinical tasks like note summarization and order preparation. Kyndryl plans to integrate Dragon Copilot into its healthcare services by May 2025, enhancing workflows with Microsoft’s capabilities. Beyond healthcare, Kyndryl is applying similar edge computing strategies in aviation and manufacturing, emphasizing real-time data access to improve customer experiences across various industries.
Through Dragon Copilot, the companies aim to automate documentation and administrative tasks, allowing more time for patient care. The system utilizes ambient listening to assist clinicians in automating both clinical and non-clinical tasks, such as summarizing notes, preparing orders, and drafting after-visit summaries.
“We jointly agreed with Microsoft that healthcare was a significant focus area for both of us,” she says. “The announcement you saw this week highlighted Copilot’s ability to provide quick answers to important questions and integrate that into our work, enhancing connectivity at the patient bedside.”
Kyndryl plans to introduce Dragon Copilot as a key solution in its healthcare services portfolio starting in May 2025, with its team offering implementation services to assist healthcare organizations in integrating the solution into their existing workflows.
From aviation to manufacturing: Kyndryl extends edge computing beyond consumer convenience
While healthcare is a primary vertical for Kyndryl’s edge computing strategy, the company is applying similar methods across various industries. Amy emphasizes applications in the aviation and manufacturing sectors, where real-time data access can be critical.
“It comes back to the edge, where our customers’ customers are, whether that means providing a more personalized experience to their end customer.”
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