Connect44 Broadens Sunrise NOC Offerings Throughout Switzerland

Much like a Swiss timepiece, the collaboration between Connect44 and Sunrise functions with precision, reliability, and the principles of Swiss engineering. The two companies have broadened their partnership by enhancing Fixed Network Operations Centre (NOC) services, applying the same meticulous attention to detail that defines Swiss manufacturing to telecommunications infrastructure.

Francis Schmeer, Group CEO at Connect44, oversees operations across 12 European markets and Malaysia from the company’s Swiss headquarters. “As Connect44 and Sunrise are both Swiss companies, we share several key cultural values: quality, precision, innovation, timeliness, and reliability,” Francis states.

Since its inception in 2014, the partnership now includes 24/7 network monitoring, automated fault detection, and multilingual technical support delivered with the high standards expected in Swiss business culture.

Connect44 Fixed NOC services enhance Sunrise network stability

Connect44 operates its Fixed NOC through a Delivery Operations Centre that continuously monitors Sunrise’s network infrastructure. The multilingual team addresses incidents before they impact customer experience, utilizing AI, automation, and analytics tools for fault detection and ticket resolution.

“At Connect44, our Fixed NOC is crucial in supporting Sunrise’s network stability and customer satisfaction,” Francis explains. “We’ve established a highly specialized, multilingual NOC team operating 24/7 from our Delivery Operations Centre. This arrangement enables us to monitor, manage, and troubleshoot network events in real time—proactively addressing issues before they affect customers.”

Connect44’s teams collaborate directly with Sunrise’s engineering staff to resolve incidents and implement preventive measures, concentrating on reducing repair times and enhancing network availability.

“For Sunrise, this translates to improved uptime, quicker incident resolution, and consistent service quality,” Francis notes. “We integrate closely with their operational processes, ensuring seamless communication and escalation paths.”

The partnership has accelerated Connect44’s advancement of automation technologies and AI applications, with technical teams from both companies engaging in joint development projects focused on network automation and predictive analytics.

“Our talent strategy is a key driver of co-innovation with Sunrise, especially as we continue to advance further automation and AI technologies,” Francis states. “At Connect44, we invest significantly in recruiting, training, and retaining top-tier NOC engineers who possess deep technical expertise.”

Connect44 adapts Swiss operations for multilingual market requirements

Switzerland’s telecommunications market necessitates that service providers operate in multiple languages and adapt to regional needs. Consequently, Connect44 has management and technical staff fluent in German, French, and Italian to support Sunrise’s customer base across Swiss regions.

“Switzerland is a unique environment with high expectations regarding precision, quality, and multilingual communication,” Francis explains. “That’s why we build teams that are not only technically proficient but also culturally aligned—fluent in local languages and deeply familiar with Swiss operational standards.”

Connect44’s Swiss operations incorporate practices from its international markets while adhering to local regulatory requirements. Technical teams receive training on Swiss-specific network standards and regulatory frameworks to ensure compliance.

“We also strive to bring new insights and best practices from outside Switzerland that may be relevant to the Swiss market,” Francis concludes.

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