Key Takeaway
Fabrizio Campanale, Vice President of Entertainment, In-Home and One Assurance at Sunrise, oversees a critical portfolio that integrates innovation with operational excellence. He manages the entertainment platform for over 1.5 million TV and 1.3 million broadband customers, including video infrastructure and in-home services like modems and set-top boxes. His role also includes overseeing network operations and assurance processes. Campanale’s leadership is defined by “pragmatic innovation,” guiding strategic initiatives such as the nationwide rollout of 5G Standalone and the shutdown of the 3G network, requiring cross-functional collaboration between technical and commercial teams.
As Vice President of Entertainment, In-Home, and One Assurance at Sunrise, Fabrizio Campanale manages a vital portfolio that combines innovative technology with operational excellence. His role covers the entire entertainment platform, including video infrastructure, head-end distribution, and the in-home experience, which features internet modems, WiFi, and set-top boxes for over 1.5 million TV and 1.3 million broadband customers. In addition to these customer-facing services, he oversees all network operations and assurance processes, such as the Network Operating Centre (NOC), incident and change management, and field force teams. This dual responsibility provides him with a unique, comprehensive view of how network performance directly impacts customer satisfaction.
Fabrizio’s leadership is characterized by a philosophy of “pragmatic innovation,” a guiding principle for his oversight of some of Sunrise’s most ambitious strategic programs. He has played a key role in managing the nationwide rollout of 5G Standalone and the complex, high-stakes shutdown of the 3G network. These initiatives require careful cross-functional alignment between technical and commercial divisions.
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