Key Takeaway
Fujitsu’s strategic partnership with ServiceNow is revolutionizing AI adoption and digital transformation for enterprises, yielding an average 791% ROI for joint customers in the past year. Officially signed in 2024, the collaboration focuses on Fujitsu as a ‘Customer Zero’ for the ServiceNow platform, establishing a co-innovation center in Kawasaki, and integrating Fujitsu’s Customer Advisory and Support Excellence (CASE) with ServiceNow’s Customer Excellence Group (CEG). Ian White, Fujitsu’s Global Head of CASE, emphasizes the partnership’s goal to maximize the NOW Platform’s value, particularly in leveraging AI capabilities for customer innovation.
Fujitsu’s global strategic partnership with ServiceNow is revolutionizing how enterprises approach AI adoption, digital transformation, and strategic innovation—demonstrating measurable results with an average return on investment of 791% for joint customers over the past year.
Building on years of collaboration, the partnership officially signed in 2024 focuses on three core components: Fujitsu’s role as a ‘Customer Zero’ exemplar of the ServiceNow platform, the creation of a co-innovation center at its Kawasaki headquarters, and the deep integration of its Customer Advisory and Support Excellence (CASE) practice with ServiceNow’s Customer Excellence Group (CEG).
Ian White, Global Head of CASE & Managed Services at Fujitsu, discusses how the partnership tackles a fundamental challenge for enterprises aiming to maximize the potential of the NOW Platform and leverage more AI capabilities, particularly Agentic AI.
“The truly exciting aspect of our work with customers and the ServiceNow platform around AI right now is that we’re helping them innovate where they currently stand,” Ian explains. “We have a genuine partnership that combines ServiceNow, especially their Customer Excellence Group, our CASE practice, and the customer. We all share a common goal: to maximize the value of the NOW Platform for the customer.”
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