Key Takeaway
In an era of growing digital service expectations, identity management is crucial for citizen-centric services and security. Okta, known as “The World’s Identity Company,” facilitates secure access for workforces and citizens. Their partnership with New South Wales’ Department of Customer Service exemplifies this, providing secure access for employees and over 5 million citizens via Service NSW. Okta’s passwordless passkeys enhance security and user experience, significantly improving sign-in success rates. Looking ahead, digital identity is seen as a driver of competition and productivity, with potential applications in areas like election integrity. Okta balances security with usability to empower public sector organizations.
As citizen expectations for digital services grow, identity is becoming essential for citizen-centric services and crucial for the security posture of departments and agencies.
Leading this initiative is Okta, known as ‘The World’s Identity Company’.
James Enoch, Regional VP and Head of Public Sector and Education, elaborates on their vision: “We provide seamless, secure access for workforces to the technology they need to perform their vital tasks.”
Okta’s impact with partners
Okta’s influence is demonstrated through its partnership with the Department of Customer Service (DCS) in New South Wales (NSW). The Okta Workforce Identity Cloud gives DCS employees intuitive, secure access to essential tools, while the Customer Identity Cloud facilitates authentication for over 5 million citizens through Service NSW, safeguarding their interactions.
This impact underscores Okta’s vision of empowering everyone to safely utilize any technology. As James states: “A secure platform that is inaccessible provides no value, while a platform that is easy to access but insecure is inadequate in today’s threat landscape. That’s the beauty of Okta; we strike a balance where security is paramount, complemented by an exceptional user experience.”
Passwordless solutions, such as passkeys, achieve this ideal balance. Passkeys make secure sign-ins and sign-ups as effortless as unlocking a phone.
A key advantage of passkeys is their resistance to phishing. Unlike passwords, no key element can be exposed or stolen. Beyond security benefits, studies indicate a sign-in success rate increase of between 25% and 400%, along with a reduction in sign-in time of 75% to 83%.
Okta’s future outlook
Looking ahead, James observes that “in the realm of Digital Identity, the opportunities are limitless. Digital ID is not merely a security measure; it’s a driver of competition and productivity.”
“On a national scale, the implications are extensive. For instance, it could help mitigate the threat of deep fakes in election campaigns by linking communications from elected officials to their digital IDs. This could establish trust that the message a citizen receives is genuinely from the actual person, which is immensely valuable.”
By harmonizing security with user experience, Okta is not only securing public sector organizations but also empowering them to deliver more.
To read the complete Department of Customer Service report, click HERE.
Explore the latest edition of Technology Magazine and join the conversation at our global conference series, Tech & AI LIVE.
Discover all our upcoming events and secure your tickets today.
Technology Magazine is a BizClik brand
Leave a Comment