Key Takeaway
ServiceNow plans to enhance its platform by integrating AI capabilities to automate HR tasks, such as payroll inquiries and recruitment processes. This integration aims to create a unified experience for sales, fulfillment, and service, improving customer interactions. Moveworks, which already collaborates with ServiceNow, leverages AI to streamline enterprise workflows and has gained traction among Fortune 500 and Global 2000 companies. With a team of over 500 AI experts, both companies aim to establish a leading agentic AI platform in the market, enhancing operational efficiency and customer engagement.
In human resources, the AI assistant can streamline routine tasks, such as addressing payroll and compensation inquiries, as well as enhancing recruitment by highlighting job openings and recommending interview questions.
ServiceNow aims to merge these functionalities to establish a unified sales, fulfillment, and service experience on a single platform, enabling organizations to enhance customer interactions through AI-driven solutions.
Most of Moveworks’ existing customer deployments already utilize ServiceNow as a system of action to access enterprise AI, data, and workflows, which the companies believe will ease integration.
“With a team of over 500 AI specialists leading the way in agentic AI architecture and experience, Moveworks has also witnessed remarkable adoption of its AI assistant among top Fortune 500 and Global 2000 companies,” states Amit.
“Together, ServiceNow and Moveworks will create the premier agentic AI platform in the market.”
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