Key Takeaway
Glen Kearns, CIO at the hospital, highlights the administrative burnout among clinicians and the need for better patient care access, noting that the new Dragon Copilot is a key advancement in addressing these issues. Microsoft emphasizes that Dragon Copilot operates on a secure data infrastructure with healthcare-specific safeguards, adhering to responsible AI principles such as transparency and safety. Kearns expresses excitement about being one of the first Canadian users of this technology, which aims to reduce documentation burdens for clinical teams. Joe adds that Dragon Copilot offers a unified voice AI experience, enhancing provider wellness and clinical outcomes.
Glen Kearns, Executive Vice President and Chief Information Officer at the hospital, states: “We recognize the administrative burnout impacting our clinicians and the necessity for improved patient care access. The latest evolution of Dragon marks a significant advancement in easing this burden.”
Microsoft further highlights that Dragon Copilot’s features are built on a secure data infrastructure and include healthcare-specific safeguards to ensure accurate and safe AI outputs.
The system aligns with Microsoft’s responsible AI principles, which encompass:
- Transparency
- Reliability
- Safety
- Fairness
- Inclusiveness
- Accountability
- Privacy
- Security
Microsoft also points out that healthcare organizations can enhance the value of Dragon Copilot through its healthcare industry partner ecosystem, which consists of electronic health record providers, independent software vendors, system integrators, and cloud service providers.
“We are excited to be among the first customers in Canada to utilize Microsoft’s ambient and Gen AI technology,” Glen remarks.
“The latest evolution of Dragon Copilot has the potential to reduce the documentation burden for our clinical teams.”
Joe summarizes: “With the launch of our new Dragon Copilot, we are introducing the first unified voice AI experience to the market, leveraging our trusted, decades-long expertise that has consistently improved provider wellness and enhanced clinical and financial outcomes for provider organizations and the patients they serve.”
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