Key Takeaway
Salesforce has launched Agentforce IT Service to address employee tech issues via conversational interfaces in Slack and other platforms. This system features over 100 pre-built connectors and integrations with partners like Box, Google, and Zoom. It includes tailored versions for sectors such as Life Sciences, Public Sector, and Manufacturing, offering pre-configured solutions. Slack serves as the central hub for interaction among employees, agents, applications, and data, allowing seamless access to information and actions within channels. The Channel Expert Agent enhances expertise through enterprise knowledge searches, while a redesigned Slackbot acts as a context-aware assistant, aiding in writing, summarizing messages, and taking notes during meetings.
Salesforce has introduced Agentforce IT Service to address employee technology issues via conversational interfaces in Slack and other platforms. This system features over 100 pre-built connectors and integrations from partners such as Box, CrowdStrike, Google, IBM, Okta, Oracle Netsuite, Workday, and Zoom.
Industry-specific versions include Agentforce Life Sciences, Agentforce Public Sector, and Agentforce Manufacturing, each offering pre-configured solutions tailored to sector needs.
Slack as the central interface for agent interaction
Slack serves as the hub where employees, agents, applications, and data converge. Agentforce Sales, IT Service, HR Service, and Tableau Next provide information and execute actions directly within Slack channels, eliminating the need for users to switch between applications.
The Channel Expert Agent delivers expertise within channels through enterprise knowledge search. Enterprise Search retrieves answers from Google Drive, GitHub, Jira, and other systems using natural language queries. Slackbot has been revamped as a context-aware assistant, aiding in writing, summarizing messages, and taking notes during huddle calls.
Original article: technologymagazine.com.
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